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11 min read

The A̵r̵t̵i̵f̵i̵c̵i̵a̵l̵l̵y̵ Intelligent CX Organization

By George Davis

Artificial Intelligence (AI) is transforming many industries, and many CX teams are navigating mandates to incorporate it into their strategies. But let’s face it — today, most of the ways we use AI in CX are pointed at our teams and customers, not with them. Consider the following scene:

Topics: Customer Experience NLP AI
3 min read

The Customer Feedback Stack: Part II

By Mary Cleary

This post is the second in a three-part series about assembling your customer feedback stack so that you can take action faster and more effectively than ever before. In case you missed it, catch up on the first post here.

Topics: Customer Experience Voice of Customer NLP
10 min read

Transfer learning in low-data environments with and PyTorch

By Jesse St. Charles

Topics: NLP Research