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5 min read

Five Steps to Measure & Reduce Customer Effort with AI

By Mary Cleary

We recently discussed why measuring customer effort is important and how it’s different from surveying customer effort. This post introduces a five-step framework to help you think through how to measure customer effort using organic customer feedback and AI. 

Topics: How To CX Metrics Customer Effort
5 min read

How to tag a user or company when it joins an Intercom segment

By Robbie Mitchell

Using Google Apps Script to automatically find users and apply the desired tag — for free.

Topics: Intercom How To