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8 min read

Why Support Conversations Aren't Created Equal

By Mary Cleary on Sep 29, 2020 7:30:00 PM

Topics: Customer Support Customer Experience Voice of Customer
5 min read

Frame AI Helps Fastly Act Quickly With a Complete Picture of Their Customer Voice

By Frame AI on Aug 18, 2020 5:47:12 PM

Topics: Customer Support Customer Experience Voice of Customer Case Study
7 min read

3 Questions About Your Customer Support Effort

By Robbie Mitchell on Sep 19, 2019 10:04:00 PM

A checklist to understand what customers experience and how much effort it takes to support them.

Topics: Customer Support Voice of Customer
3 min read

How x.ai used Frame AI to prioritize CX during rapid growth

By Robbie Mitchell on Mar 20, 2019 8:11:00 PM


Topics: Customer Support Voice of Customer Case Study
12 min read

A Big List of Customer Support Resources

By Robbie Mitchell on Mar 5, 2019 10:12:00 PM

A growing collection of templates, tips, and guides for working with customers.

Topics: Customer Support
5 min read

Every Support and Success Team Has Trouble with their Tags

By Robbie Mitchell on Dec 10, 2018 12:19:00 PM


Topics: Customer Success Customer Support
6 min read

How Successful Teams Scale Customer Relationships on Slack

By Robbie Mitchell on Feb 6, 2018 12:07:00 PM

 

Photo by John Schnobrich on  Unsplash

Open the floodgates!

Topics: Customer Support Slack
5 min read

Team Chat is Taking Over B2B Customer Relationships

By George Davis on Jan 26, 2018 7:58:00 PM


Topics: Customer Success Customer Support Customer Experience Slack
6 min read

Why Customer Collaboration is the New Secret to Customer Success

By George Davis on Sep 13, 2017 12:22:00 PM

Customer Success has become one of the first functions at successful SaaS businesses because trial and churn dynamics impact the bottom line so dramatically. Recurring revenue from monthly subscriptions provides more predictable growth — but only if it recurs and expands.

Topics: Customer Success Customer Support