A growing collection of templates, tips, and guides for working with customers.
5 min read
How to tag a user or company when it joins an Intercom segment
Using Google Apps Script to automatically find users and apply the desired tag — for free.
Topics: Intercom How To
5 min read
Every Support and Success Team Has Trouble with their Tags
Topics: Customer Success Customer Support
10 min read
Transfer learning in low-data environments with fast.ai and PyTorch
Topics: NLP Research
4 min read
You have intelligence for web and mobile. What about CX conversations?
Topics: Product Updates Customer Experience Voice of Customer
5 min read
Data-Driven Customer Success: a recap
We’re excited to have hosted a productive event with the Customer Success community at Work-Bench last week, where we discussed the role of data in customer success with a line-up of all-star panelists.
Topics: Customer Success Events
8 min read
Put A Ring On It
How we retrofit a framework into a scalable, self-managed SaaS tool.