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12 min read

A Big List of Customer Support Resources

By Robbie Mitchell on Mar 5, 2019 10:12:00 PM

A growing collection of templates, tips, and guides for working with customers.

Topics: Customer Support
6 min read

Auto-Tagging, Salesforce, CSV Exports, and More

By Robbie Mitchell on Feb 19, 2019 8:18:00 PM

Topics: Product Updates
5 min read

The Tag Management Layer for Messy Customer Data

By Robbie Mitchell on Jan 17, 2019 8:15:00 PM

Topics: Product Updates
5 min read

How to tag a user or company when it joins an Intercom segment

By Robbie Mitchell on Dec 21, 2018 11:50:00 AM

Using Google Apps Script to automatically find users and apply the desired tag — for free.

Topics: Intercom How To
5 min read

Every Support and Success Team Has Trouble with their Tags

By Robbie Mitchell on Dec 10, 2018 12:19:00 PM

Topics: Customer Success Customer Support
10 min read

Transfer learning in low-data environments with and PyTorch

By Jesse St. Charles on Dec 10, 2018 11:54:00 AM

Topics: NLP Research
4 min read

You have intelligence for web and mobile. What about CX conversations?

By Robbie Mitchell on Oct 22, 2018 8:06:00 PM

Topics: Product Updates Customer Experience Voice of Customer
5 min read

Data-Driven Customer Success: a recap

By Mary Cleary on Oct 10, 2018 11:45:00 AM


credit: Steph Bell

We’re excited to have hosted a productive event with the Customer Success community at Work-Bench last week, where we discussed the role of data in customer success with a line-up of all-star panelists.

Topics: Customer Success Events
12 min read

A Playbook for B2B Customer Support in Slack Shared Channels

By Robbie Mitchell on Mar 28, 2018 12:01:00 PM

Topics: Slack
8 min read

Put A Ring On It

By Brandon Reiss on Mar 14, 2018 12:15:00 AM

How we retrofit a framework into a scalable, self-managed SaaS tool.

Topics: Engineering