73% of all people point to customer experience (CX) as a determining factor in their purchasing decision. Frame AI challenges the status quo through its Voice-of-Customer data platform that helps companies identify, prioritize, and take proactive action to address drivers of customer experience, in real-time and across all channels.
Frame AI Raises $6.3M to Understand Customer Conversations in Order to Supercharge Existing CX Efforts
Topics: Press Coverage
Frame AI Raises $6.3M Series A to Help Understand Customers Across Channels
Frame AI, a New York City startup that uses artificial intelligence and machine learning to help companies understand their customers better across multiple channels, announced a $6.3 million Series A investment today.
Topics: Press Coverage
3 min read
New: Starring, Archiving, and Review Flags
With invaluable feedback from customers (hat tip to Bret and Ashley at Articulate and Jackie and Beck at Practice Ignition!), we devised some new ways for teams to coordinate their reviews in Frame and to permanently hide irrelevant conversations.
Topics: Product Updates
7 min read
3 Questions About Your Customer Support Effort
A checklist to understand what customers experience and how much effort it takes to support them.
Topics: Customer Support Voice of Customer
3 min read
How x.ai used Frame AI to prioritize CX during rapid growth
Topics: Customer Support Voice of Customer Case Study
12 min read
A Big List of Customer Support Resources
A growing collection of templates, tips, and guides for working with customers.
Topics: Customer Support
5 min read
How to tag a user or company when it joins an Intercom segment
Using Google Apps Script to automatically find users and apply the desired tag — for free.
