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A Big List of Customer Support Resources

A growing collection of templates, tips, and guides for working with customers.

Photo by Giammarco Boscaro on Unsplash


Team Leadership

Recommended Books

Salaries and Titles



Professional Development

  • Learn User Support ( — “A free online course to develop skills in supporting WordPress. The course includes 6 units over 6 weeks and covers the following topics: goals of great customer support, developing your own support philosophy, WordPress troubleshooting, managing challenging users, productivity tools, and support as a career.”

Metrics and Reporting

Customer Ops

3 Questions About Your Customer Support Effort (

A Playbook for Working With B2B Customers in Slack (

Industry-Standard Performance Benchmarks


Voice of Customer

  • The Essential Guide to the Voice of Customer ( — “Voice of Customer (‘VoC’) consists of initiatives designed to capture customer insights, close the loop on feedback, and prioritize improvements to produce happy and successful clients.”


Voice & Tone

Improving Your Writing


Incident Response

Robbie Mitchell

Written by Robbie Mitchell