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A Big List of Customer Support Resources

Mar 5, 2019 10:12:00 PM

A growing collection of templates, tips, and guides for working with customers.

Photo by Giammarco Boscaro on Unsplash

Management

Team Leadership

Recommended Books

Salaries and Titles

Hiring

Firing

Professional Development

  • Learn User Support (supportdriven.com) — “A free online course to develop skills in supporting WordPress. The course includes 6 units over 6 weeks and covers the following topics: goals of great customer support, developing your own support philosophy, WordPress troubleshooting, managing challenging users, productivity tools, and support as a career.”

Metrics and Reporting

Customer Ops

3 Questions About Your Customer Support Effort (frame.ai)

A Playbook for Working With B2B Customers in Slack (frame.ai)

Industry-Standard Performance Benchmarks

Metrics

Voice of Customer

  • The Essential Guide to the Voice of Customer (gainsight.com) — “Voice of Customer (‘VoC’) consists of initiatives designed to capture customer insights, close the loop on feedback, and prioritize improvements to produce happy and successful clients.”

Misc.

Voice & Tone

Improving Your Writing

Refunds

Incident Response

Robbie Mitchell

Written by Robbie Mitchell