With invaluable feedback from customers (hat tip to Bret and Ashley at Articulate and Jackie and Beck at Practice Ignition!), we devised some new ways for teams to coordinate their reviews in Frame and to permanently hide irrelevant conversations.
Recent posts by Robbie Mitchell
7 min read
A checklist to understand what customers experience and how much effort it takes to support them.
Topics: Customer Support Voice of Customer
3 min read
12 min read
A growing collection of templates, tips, and guides for working with customers.
Topics: Customer Support
5 min read
Using Google Apps Script to automatically find users and apply the desired tag — for free.