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George Davis

George Davis

Recent posts by George Davis

11 min read

The A̵r̵t̵i̵f̵i̵c̵i̵a̵l̵l̵y̵ Intelligent CX Organization

By George Davis

Artificial Intelligence (AI) is transforming many industries, and many CX teams are navigating mandates to incorporate it into their strategies. But let’s face it — today, most of the ways we use AI in CX are pointed at our teams and customers, not with them. Consider the following scene:

Topics: Customer Experience NLP AI
5 min read

Team Chat is Taking Over B2B Customer Relationships

By George Davis

Topics: Customer Success Customer Support Customer Experience Slack
6 min read

Why Customer Collaboration is the New Secret to Customer Success

By George Davis

Customer Success has become one of the first functions at successful SaaS businesses because trial and churn dynamics impact the bottom line so dramatically. Recurring revenue from monthly subscriptions provides more predictable growth — but only if it recurs and expands.

Topics: Customer Success Customer Support