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Frame AI


Recent posts by Frame AI

1 min read

Infographic: 5 Things To Know About Voice of Customer in 2021

By Frame AI

Voice of Customer is nothing new. But between rising customer expectations, and as a result, the rise of CX as today’s competitive frontier, and advances in technology, organizations are rethinking their approach. To understand what’s changing and why we combined findings across the year of customer voice data and a survey of CX professionals. Check out our infographic that highlights the top five things to know about VoC in 2021. 

Topics: Customer Experience Voice of Customer
5 min read

Frame AI Helps Fastly Act Quickly With a Complete Picture of Their Customer Voice

By Frame AI

Topics: Customer Support Customer Experience Voice of Customer Case Study

Top 10 Big Data Startups in the United States to Watch in 2020

By Frame AI

Data is growing by leaps and bounds, the convergence of extremely large data sets both structured and unstructured define Big Data. The increasing awareness of the Internet of Things (IoT) devices among organizations and volume, variety, velocity and veracity at which data is generated have caught the attention of the enterprise in a bid to enhance digital technologies and guide digital transformation.

Topics: Press Coverage
4 min read

How Frame AI and productboard Make VoC Actionable for Product Teams

By Frame AI

The emergence of customer experience (CX) as a primary differentiator has turned up the volume on Voice of Customer (VoC) programs. When 84% of customers say that experience is just as important as products and services, the pressure is on for organizations (especially those dependent on recurring revenue) to listen to their customer voice. Without incorporating VoC insights into the product, organizations lose touch of what their customers need.

Topics: Integrations

Top 25 Machine Learning Startups to Watch in 2020

By Frame AI

Topics: Press Coverage
1 min read

Frame AI Secures $6.3M Series A to Help Companies Better Understand Customers

By Frame AI

New York startup Frame AI raised $6.3 million in Series A funding to help companies engage more efficiently with their customers using artificial intelligence and machine learning.

Topics: Press Coverage

Frame AI Raises $6.3M to Understand Customer Conversations in Order to Supercharge Existing CX Efforts

By Frame AI

73% of all people point to customer experience (CX) as a determining factor in their purchasing decision. Frame AI challenges the status quo through its Voice-of-Customer data platform that helps companies identify, prioritize, and take proactive action to address drivers of customer experience, in real-time and across all channels.

Topics: Press Coverage

Frame AI Raises $6.3M Series A to Help Understand Customers Across Channels

By Frame AI

Frame AI, a New York City startup that uses artificial intelligence and machine learning to help companies understand their customers better across multiple channels, announced a $6.3 million Series A investment today.

Topics: Press Coverage