Data is growing by leaps and bounds, the convergence of extremely large data sets both structured and unstructured define Big Data. The increasing awareness of the Internet of Things (IoT) devices among organizations and volume, variety, velocity and veracity at which data is generated have caught the attention of the enterprise in a bid to enhance digital technologies and guide digital transformation.
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How Frame AI and productboard Make VoC Actionable for Product Teams
The emergence of customer experience (CX) as a primary differentiator has turned up the volume on Voice of Customer (VoC) programs. When 84% of customers say that experience is just as important as products and services, the pressure is on for organizations (especially those dependent on recurring revenue) to listen to their customer voice. Without incorporating VoC insights into the product, organizations lose touch of what their customers need.
Topics: Integrations
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Frame AI Secures $6.3M Series A to Help Companies Better Understand Customers
New York startup Frame AI raised $6.3 million in Series A funding to help companies engage more efficiently with their customers using artificial intelligence and machine learning.
Topics: Press Coverage
Frame AI Raises $6.3M to Understand Customer Conversations in Order to Supercharge Existing CX Efforts
73% of all people point to customer experience (CX) as a determining factor in their purchasing decision. Frame AI challenges the status quo through its Voice-of-Customer data platform that helps companies identify, prioritize, and take proactive action to address drivers of customer experience, in real-time and across all channels.
Topics: Press Coverage
Frame AI Raises $6.3M Series A to Help Understand Customers Across Channels
Frame AI, a New York City startup that uses artificial intelligence and machine learning to help companies understand their customers better across multiple channels, announced a $6.3 million Series A investment today.
Topics: Press Coverage
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New: Starring, Archiving, and Review Flags
With invaluable feedback from customers (hat tip to Bret and Ashley at Articulate and Jackie and Beck at Practice Ignition!), we devised some new ways for teams to coordinate their reviews in Frame and to permanently hide irrelevant conversations.
Topics: Product Updates
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3 Questions About Your Customer Support Effort
A checklist to understand what customers experience and how much effort it takes to support them.
Topics: Customer Support Voice of Customer
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A Big List of Customer Support Resources
A growing collection of templates, tips, and guides for working with customers.
Topics: Customer Support
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How to tag a user or company when it joins an Intercom segment
Using Google Apps Script to automatically find users and apply the desired tag — for free.
Topics: Intercom How To
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Data-Driven Customer Success: a recap
We’re excited to have hosted a productive event with the Customer Success community at Work-Bench last week, where we discussed the role of data in customer success with a line-up of all-star panelists.
Topics: Customer Success Events
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Put A Ring On It
How we retrofit a framework into a scalable, self-managed SaaS tool.
Topics: Engineering
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Why Customer Collaboration is the New Secret to Customer Success
Customer Success has become one of the first functions at successful SaaS businesses because trial and churn dynamics impact the bottom line so dramatically. Recurring revenue from monthly subscriptions provides more predictable growth — but only if it recurs and expands.