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5 min read

Frame AI Helps Fastly Act Quickly With a Complete Picture of Their Customer Voice

By Frame AI on Aug 18, 2020 5:47:12 PM

Topics: Customer Support Customer Experience Voice of Customer Case Study
10 min read

The Pitfalls of Traditional Voice of Customer Programs

By Mary Cleary on Aug 12, 2020 2:00:00 PM

Used correctly, Voice of Customer is one of the most impactful ways you can improve your company's customer experience. According to a recent HBR Salesforce report, companies agree that customer-sourced "data has a clear role to play in developing a superior customer experience." Yet only 23% actually act on the customer feedback they receive. 

Topics: Customer Experience Voice of Customer

Top 10 Big Data Startups in the United States to Watch in 2020

By Frame AI on Jul 3, 2020 9:04:00 PM

Data is growing by leaps and bounds, the convergence of extremely large data sets both structured and unstructured define Big Data. The increasing awareness of the Internet of Things (IoT) devices among organizations and volume, variety, velocity and veracity at which data is generated have caught the attention of the enterprise in a bid to enhance digital technologies and guide digital transformation.

Topics: Press Coverage
11 min read

Redefining Voice of Customer in 2020

By Mary Cleary on Jun 30, 2020 2:37:30 PM

Topics: Voice of Customer
4 min read

How Frame AI and productboard Make VoC Actionable for Product Teams

By Frame AI on Jun 23, 2020 6:01:41 PM

The emergence of customer experience (CX) as a primary differentiator has turned up the volume on Voice of Customer (VoC) programs. When 84% of customers say that experience is just as important as products and services, the pressure is on for organizations (especially those dependent on recurring revenue) to listen to their customer voice. Without incorporating VoC insights into the product, organizations lose touch of what their customers need.

Topics: Integrations

Top 25 Machine Learning Startups to Watch in 2020

By Frame AI on Apr 26, 2020 2:08:00 PM

Topics: Press Coverage
1 min read

Frame AI Secures $6.3M Series A to Help Companies Better Understand Customers

By Frame AI on Apr 17, 2020 1:48:00 PM

New York startup Frame AI raised $6.3 million in Series A funding to help companies engage more efficiently with their customers using artificial intelligence and machine learning.

Topics: Press Coverage

Frame AI Raises $6.3M to Understand Customer Conversations in Order to Supercharge Existing CX Efforts

By Frame AI on Apr 15, 2020 1:37:00 PM

73% of all people point to customer experience (CX) as a determining factor in their purchasing decision. Frame AI challenges the status quo through its Voice-of-Customer data platform that helps companies identify, prioritize, and take proactive action to address drivers of customer experience, in real-time and across all channels.

Topics: Press Coverage

Frame AI Raises $6.3M Series A to Help Understand Customers Across Channels

By Frame AI on Apr 15, 2020 1:17:00 PM

Frame AI, a New York City startup that uses artificial intelligence and machine learning to help companies understand their customers better across multiple channels, announced a $6.3 million Series A investment today.

Topics: Press Coverage
3 min read

New: Starring, Archiving, and Review Flags

By Robbie Mitchell on Dec 5, 2019 1:54:00 PM

With invaluable feedback from customers (hat tip to Bret and Ashley at Articulate and Jackie and Beck at Practice Ignition!), we devised some new ways for teams to coordinate their reviews in Frame and to permanently hide irrelevant conversations.

Topics: Product Updates