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Robbie Mitchell

Robbie Mitchell


Recent posts by Robbie Mitchell

3 min read

New: Starring, Archiving, and Review Flags

By Robbie Mitchell on Dec 5, 2019 1:54:00 PM

With invaluable feedback from customers (hat tip to Bret and Ashley at Articulate and Jackie and Beck at Practice Ignition!), we devised some new ways for teams to coordinate their reviews in Frame and to permanently hide irrelevant conversations.

Topics: Product Updates
7 min read

3 Questions About Your Customer Support Effort

By Robbie Mitchell on Sep 19, 2019 10:04:00 PM

A checklist to understand what customers experience and how much effort it takes to support them.

Topics: Customer Support Voice of Customer
3 min read

How x.ai used Frame AI to prioritize CX during rapid growth

By Robbie Mitchell on Mar 20, 2019 8:11:00 PM


Topics: Customer Support Voice of Customer Case Study
12 min read

A Big List of Customer Support Resources

By Robbie Mitchell on Mar 5, 2019 10:12:00 PM

A growing collection of templates, tips, and guides for working with customers.

Topics: Customer Support
6 min read

Auto-Tagging, Salesforce, CSV Exports, and More

By Robbie Mitchell on Feb 19, 2019 8:18:00 PM


Topics: Product Updates
5 min read

The Tag Management Layer for Messy Customer Data

By Robbie Mitchell on Jan 17, 2019 8:15:00 PM


Topics: Product Updates
5 min read

How to tag a user or company when it joins an Intercom segment

By Robbie Mitchell on Dec 21, 2018 11:50:00 AM

Using Google Apps Script to automatically find users and apply the desired tag — for free.

Topics: Intercom How To
5 min read

Every Support and Success Team Has Trouble with their Tags

By Robbie Mitchell on Dec 10, 2018 12:19:00 PM


Topics: Customer Success Customer Support
4 min read

You have intelligence for web and mobile. What about CX conversations?

By Robbie Mitchell on Oct 22, 2018 8:06:00 PM


Topics: Product Updates Customer Experience Voice of Customer
12 min read

A Playbook for B2B Customer Support in Slack Shared Channels

By Robbie Mitchell on Mar 28, 2018 12:01:00 PM


Topics: Slack